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Spencer Metrics usage

Usage

View live count summary on Electronic Ticket

When the current user is logged into a configured Cost Center, the Electronic Ticket page shows the SpencerMetrics Count Summary FactBox.

The FactBox displays accumulated Difference Count values grouped by UOM for the active job context.

Review detailed counter entries

Open SpencerMetrics Counter Entries to inspect each reading:

  • Current Count
  • Difference Count
  • Current Time
  • Device Status
  • Speed
  • Case ID and Plan ID
  • Include In Job Costing

Use XML Content to review the raw SpencerMetrics payload for a selected entry.

Assign missed counts to Job Costing

If counts were not automatically included in job costing, they can be assigned manually:

  1. Open SpencerMetrics Counter Entries.
  2. Select an entry where Include In Job Costing is false.
  3. Choose Assign to Job Costing.
  4. Select a Job Costing Entry from the same Cost Center.
  5. Confirm with OK.

Result:

  • Job Costing quantity is incremented by the selected Difference Count.
  • The counter entry is marked as included in job costing.

Example

Example scenario: Finishing line with 15-second polling

A company tracks a finishing Cost Center named FIN-01.

Configuration:

  • Cost Center: FIN-01
  • Interval: 15000 ms
  • Max Session Duration: 480 min
  • API Key: valid key from SpencerMetrics

During production:

  1. Operator logs into Shop Floor on FIN-01.
  2. The integration session starts automatically.
  3. Counter entries are collected every 15 seconds.
  4. Electronic Ticket FactBox updates with live accumulated counts.

Sample counter sequence:

  • Entry 1001: Current Count = 120000, Difference Count = 0
  • Entry 1002: Current Count = 120240, Difference Count = 240
  • Entry 1003: Current Count = 120460, Difference Count = 220

If one reading was not tied to a Job Costing record, a supervisor opens Counter Entries and uses Assign to Job Costing for that row.

Outcome:

  • Captured machine output remains aligned with actual job costing quantities.
  • Session activity can be audited in Session Log.

Troubleshooting

Unauthorized - invalid login key

  • Recheck API Key for the Cost Center.
  • Confirm API key is active in SpencerMetrics.

Invalid JSON response

  • Verify Base URL is correct.
  • Check external connectivity from the Business Central environment.

No new entries created

  • Confirm the user logged into Shop Floor on the configured Cost Center.
  • Confirm Enabled is true and Last Heartbeat is updating.
  • Check Session Log for failed session start events.
  • Check the permissions on the Microsoft Entra Application setup. This can occur if the application doesn't have permission to read/write information.